Who we are
Our website address is: https://waterleak.co.uk.
We are committed to protecting your privacy and will handle your personal data in accordance with this Privacy Statement and in accordance with our obligations under the Data Protection Act 1998 and when applicable the EU General Data Protection Regulation, as amended from time to time.
Personal data means any data relating to an identified or identifiable natural person (known as the data subject) such as your name, address, telephone number and email address. Special categories of personal data is a subset of personal data and may include data such as race, origin, religion, sexual orientation, medical and health information and union membership.
We collect your personal information to provide services to you and/or to obtain services from you. Personal information which we may ask you to provide includes your contact information (such as your name, address, telephone number and email address) and identification details. If we collect special categories of information about you, we will ask for your explicit consent and inform you of the purpose for this processing.
We may also ask you to supply information to us from time to time, including when you report a problem with our services and when we ask you to complete surveys, questionnaires and feedback forms that we use for quality monitoring and research purposes. We may also collect your personal information to comply with legislative and regulatory requirements.
It is your right not to provide us any information and not to identify yourself to us. However, if you choose not to provide the personal information we request, or you do not wish to identify yourself to us, we may not be able to provide you with the services or information you require.
We generally collect personal information directly from you (unless you otherwise provide your consent). We collect the personal information you give us electronically including information provided: through your use of our website; during phone calls with our representatives or 3rd party representatives; when we deliver and administer our services to you; and on forms or other correspondence, in writing or electronically, completed by you. If we collect personal information about you from third parties we will let you know and if required obtain your consent to such processing. If we receive personal information about you that we have not requested and which is not relevant to provide our services or to obtain services from you, we will destroy or anonymize the information, unless we are required by law to keep the information.
Your personal information is collected so that we can: comply with the law, including doing anything that we are required or authorised by the law to do; manage our relationship with you; resolve any legal and/or commercial complaints or issues; facilitate our business operations, including to perform other functions and activities relating to the business of ourselves, associated third party companies in delivering a service to you, and to improve our services. Furthermore, if you have specifically consented hereto, we may tell you about our products and services, and those of third parties, which might interest you.
Generally, we will not use or exchange your information for other purposes than set out in this Privacy Statement, or for a purpose which is disclosed to you and to which you have consented.
We may share or disclose your personal information for any of the reasons mentioned above to third parties, including: our related bodies corporate, agents, external advisers and our external service providers and contractors (such as any mail provider, commercial agent or support services); government agencies including law enforcement, regulatory and dispute resolution bodies (or any other body to whom disclosure is required by law or court/ tribunal order); and any other person or entity to whom disclosure is authorised by you.
We will not share special categories of information concerning you with any person or entity other than: our related bodies corporate; our employees, and the employees of our related bodies corporate; government or regulatory authorities (including law enforcement bodies, tribunals and courts), where required or permitted by law; and any other person as permitted by law.
When we disclose your information to a third party, we take all reasonable steps to ensure that those third parties are bound by confidentiality and privacy obligations with respect to the protection of your personal information. The disclosure is conducted in compliance with legal requirements, hereunder that transfers are guarded by data processor agreements, to ensure that data is not processed for other purposes than clearly stated and to ensure adequate security measures.
We may use your personal information to provide you with information about our services or products or those provided by third parties, that we believe may be of interest to you. With your specific consent, we may provide your personal information to such third party organisations for specific marketing purposes.
Based on the nature of our business relationship we may wish to use you as a reference when promoting our business to others. In those circumstances, we will ask for your prior and specific consent and will only disclose personal information you have consented to.
You can at any time ask us not to contact you about products or services, and not to disclose your information to others for that purpose by contacting us or, where applicable, by clicking the “unsubscribe” button from promotional email messages.
Storage & Security
We hold your personal information in paper-based or electronic files. We have put in place safeguards as required by law to protect the personal information we hold from misuse, interference and loss, and unauthorised access, modification or disclosure. We apply technical security measures such as encryption. This includes a range of systems and communication security measures, as well as the secure storage of hard copy documents. In addition, access to your personal information will be restricted to those properly authorised to have access.
We take reasonable steps to destroy or permanently anonymize any personal information after it can no longer be used in accordance with this Privacy Statement.
Your Personal Information
We take reasonable steps to ensure that the information we hold about you is accurate, up to date, complete and relevant when we use it or disclose it. You should contact us if you think your personal information is wrong. If you have a question about this Privacy Statement or want to access or otherwise correct your personal information you can contact us.
A request for access needs to include a full description of the personal information requested. Your request for access to your personal information will be documented, as will details of the request and the identity of the employee who gave it to you. You have the right to access your information and correct it if it is inaccurate, out-of-date or incomplete. You may also withdraw your consent to our processing of your personal information.
If you believe that the information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you can request its correction. If we are satisfied that the information needs to be corrected, we will take reasonable steps to ensure that information is corrected and notify you of the correction. We will correct your information and notify any other recipients of the information, where we are required to do so.
There may be circumstances where we may have to refuse a request for correction. In cases you can request that we include a statement with that personal information that you made a request for correction. You will not be charged for accessing or correcting your information. You may be charged for reasonable costs incurred by us in the processing of, and response to your access request, including photocopying, supplying written reports, administration and postage.
No cookies controlled by us will be placed on your device unless you consent to it. You can choose a setting in the browser which allows the storage of cookies conditional upon consent. If you only want to accept the cookies of ours but not the cookies from our service providers and partners, you can select the setting “Block third-party cookies” in the browser. Generally there will be a display via the Help function in the menu list of the web browser telling how to reject new cookies and disable ones already received.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
Links on our website
Our website may contain links to third-party websites. We advise that the terms of this Privacy Statement do not apply to external websites. If you wish to find out how a third party handles your personal information, you will need to obtain a copy of its Privacy Statement.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email. If you fill in our contact form to contact us (or use any of the other contact methods, including email, telephone or other methods), we may retain your data / information for the purpose of assisting you, this will also apply to third parties we work with to deliver services to you.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Please refer to above on third parties we work with to deliver our service. Also, visitor comments may be checked through an automated spam detection service.