What is Trace and Access Leak Detection?
We have written a guide to trace and access previously, which covers exactly what trace and access is and how it can help if you have a water leak at your property, but what does it involve?
This guide shows the typical steps we take to ensure we maximise the chances of finding any water leaks at your property. We offer this service to both domestic and commercial leak detection customers.
Many of the UK’s leading insurance companies trust us to deliver this service for their customers, so you can trust us too. All our staff are trained, vetted and have access to industry-leading processes and tools, all designed to deliver a first class service.
Before you read this, you might want to check out our guide to making a water leak insurance claim, which talks you through how insurance companies deal with what they call ‘escapes of water’.
What are the Steps of Trace and Access?
Rather than just charging into finding your water leak, we have a tried and tested process which we have designed, with key steps along the way, to give the best service we can. And that starts from the first time you contact us to the conclusion of the process.
As well as being water leak detection experts, we are also the biggest water damage management company in the UK, with 55 branches nationally. So not only can we help find leaks, we can guide and help you on the damage caused by the leak at your property.
Trace and Access Leak Detection – Step 1
As we said above, our professional and friendly service starts from the first moment you contact us. We believe in preparation being essential. We don’t just take a booking and turn up. Our free telephone consultation process (which will take about 10 mins) is designed to:
- Understand your individual needs
- Get to the bottom of why you think you might have a leak
- To understand the key details of your property
- To help explain the full process to you
- To answer any questions or concerns you have
- But most importantly;
- To ensure our staff are briefed and prepared for the visit to your property
Trace and Access Leak Detection – Step 2
Speaking of our staff, both our telephone and front-line leak detection specialists are all trained and experienced, to help make them effective at their job. We also train them to deliver a friendly, professional service and we equip them with professional leak detection equipment, including:
- Moisture Meters – a variety for different situations and materials
- Acoustic Leak Detection equipment to listen for water leaks
- Thermal imaging leak detection equipment for hot and cold water leaks
- Tracer Gas Leak Detection tools to ‘sniff’ for water leaks
- Water Meters for measuring flows of water from leaks
- Pipe detectors and tracers to map hidden pipes out
- Other Leak Detection equipment and tools
Trace and Access Leak Detection – Step 3
Over the years of us offering trace and access leak detection services, we have constantly been looking at how we can refine and improve all aspects of our service to customers. As a result, over time, we have developed a bespoke and unique process to maximise the chances of finding your water leak.
At the same time, we have carefully designed the process to be flexible to cater for all different types of house. Taking into consideration a number of factors that make your property unique. This also produces detailed and professional trace and access leak detection reports.
Trace and Access Leak Detection – Step 4
As we explained earlier, we do not just rush into this stage. The three steps before this are all designed to help make this key stage of the process as effective and efficient as possible. Wherever we can, we focus on using non-destructive leak detection equipment to locate leaks this allows us to find:
- Central Heating Boiler Leaks
- Radiator Leaks
- Leak Under Floorboards
- Leak in Ceilings
- Leaks and Damp in Walls
- Underground Water Leaks
- Plumbing Leaks
- Swimming Pool Leaks
- Frozen Pipe Leaks
- Bathroom Leaks
- Outdoor Water Leaks
- Shower Leaks
- Leak in Floors Between Flats
As you can see, there are many types of water leak (even more than listed above!) but we are equipped to help find all of these, in a range of properties, large or small.
Trace and Access Leak Detection – Step 5
In the same way we said earlier about not rushing in, we also won’t just leave you when we have found your leak! We will help you wrap up the process and share and reports you need, perhaps for your insurance company, to help conclude your job. We also make sure that all other elements of the job are discussed and, if needed, we can help you with the water damage restoration work.
If you are looking for a simpler guide than this then have a look at our article on the Different Types of Leak Detection, which splits it into three stages.
To find out more about listening for water leaks, see our page on acoustic listening devices.
So, if you need help with our trace and access leak detection services, get in touch today.